Delivery Times

Act of Sod does NOT guarantee delivery times. Our delivery times usually range anywhere from 6:30 am - 1:00 pm. A representative will call the afternoon before delivery with a 2 hour window. These windows are “best estimate” scenarios and are subject to unforeseen delays such as traffic, delivery vehicle malfunction, problem(s) with prior deliveries that day, and acts of God.  

Refunds

All sod is sold on an as-is basis. Once an order has been harvested for delivery, there are no refunds due to the perishable nature of the product. Orders cancelled within the allowed time frame will receive an immediate refund via the original payment method.

Cancellation/Postponement

To cancel or postpone an order, the customer must notify us by telephone* no later than 10:00 am the day before the scheduled delivery. In the event of a postponement (of customer’s choosing), the option will be given to either reschedule delivery or cancel it altogether, in which case the credit card will be refunded.

*Order cancellation/postponement must be confirmed by an Act of Sod representative. We do not guarantee cancellation/postponement if customer notification left only via voicemail.

Warranty

There is no warranty on our product(s), express or implied.

Limitation of Liability Statement

Act of Sod bears no responsibility for installation, labor standby time pending delivery, or damage to the product after delivery. Act of Sod will attempt to place material where designated at delivery site but assumes no responsibility for damage of any nature inside curb or property line.